Marriott Pillows — Shipping Policy

At Marriott Pillows, we want your order to reach you as smoothly as possible. Please review our shipping policy below.

Production and Delivery Time

Our standard production and delivery times are stated on our website under "Production and Delivery Time." We always do our best to ship orders within this timeframe. However, during periods of high demand, delays may occur. If you experience a delay, please email us at support@themarriottcollection.com for an update and we will assist you promptly.

Shipping Regions

We proudly ship worldwide. Orders are shipped using trusted carriers available in the country of destination. Shipping times may vary depending on location and local customs processing.

Tracking Information

Once your order has shipped, you will automatically receive a confirmation email with your tracking number.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us at support@themarriottcollection.com within 7 days of delivery. Be sure to include:

• Your order number
• A description of the issue
• Photos of the damaged product and packaging

We will review your case and work with you to resolve it as quickly as possible.

Customs, Duties & Taxes

International shipments may be subject to import duties, taxes, and fees set by your local government. These charges are the customer's responsibility and are not included in the product or shipping costs.

Questions or Support

For any shipping-related questions, updates, or concerns, please reach out to us at support@themarriottcollection.com. Our team will respond as quickly as possible.